Order Delivery

We deliver all orders through our trusted delivery partners via road, and shipping is restricted to India.

Delivery Timeframe

• For key metro cities (New Delhi, Bengaluru, Mumbai, Pune, Chennai, Hyderabad, and Ahmedabad), orders are delivered within 4-5 working days post-dispatch.
• For other cities, delivery typically takes 6-7 working days.
• Deliveries to remote locations may take up to 7 business days or more, depending on geographical constraints.

Order Tracking

Once your order is shipped, you'll receive an email and SMS notification with a link to track your order.

Shipping Charges

• Free delivery is available on orders above ₹799.
• For orders below ₹799, a convenience fee of ₹49 will be applied.
• Cash on Delivery (COD) orders will incur a ₹99 cash collection charge. All charges are non-refundable.

Shipment Processing

Orders are processed within 2-3 business days. Shipments are not processed on weekends or holidays. During high-demand periods, processing times may be slightly longer, but you’ll be notified via email or phone if there is a significant delay.

Damages

RAWSOME PHARM is not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Remember to keep the original packaging and damaged items to complete the process.

Dispute Resolution

If your tracking status shows "Delivered" but you haven't received your package, please contact our customer care team at support@rawsomepharm.com. We’ll respond within 24-48 hours.