Return Policy

Returns & Replacement Policy

RAWSOME PHARM Returns & Replacement Policy

At RAWSOME PHARM, we are committed to ensuring that you have a seamless and satisfying shopping experience. However, we understand that there may be occasions where you need to return or replace a product. Below is our detailed return and replacement policy.

General Return Policy

Eligibility for Returns:
  • You may return any unused and unopened products within 30 days of placing your order. To be eligible for a return, the product packaging, including seals, boxes, and other materials, must remain intact and untampered.
  • Products that have been opened, used, or have had their seals broken will not be eligible for returns.
Initiating a Return:

To initiate a return, please contact us at support@rawsomepharm.com within 30 days of your purchase. Kindly include your order number, product name, and the reason for the return.

Please note that reverse pick-up charges may apply depending on your geographical location.

Damaged, Faulty, or Incorrect Products

Damaged or Tampered Packaging:
  • If the outer packaging of your order is visibly damaged or tampered with, we strongly recommend that you do not accept the delivery from the courier partner.
  • If you notice any damage after unboxing, please document it by taking photos or a video. Share these with us at support@rawsomepharm.com along with your order details, including your name, order number, and the product's batch number.
  • Upon receiving your claim, our team will investigate and take the necessary actions, which may include a replacement of the product.
Incorrect or Missing Items:
  • If you receive an incorrect product or your order is missing items, please notify us within 48 hours of delivery by emailing support@rawsomepharm.com.
  • Provide a snapshot of the outer packaging, MRP hologram, batch number, and the invoice copy along with your email.
  • We will review your case and, upon verification, will arrange for a replacement. Please note that replacements are subject to the availability of stock.

Replacement Policy

Preferred Replacement Over Refund:
  • At RAWSOME PHARM, we prioritize replacements over refunds for any issues with the products you receive.
  • If your return request is approved, we will first attempt to replace the product with a new one. Replacements are subject to stock availability.
  • If a replacement is not available, only then will we process a refund to your original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
Replacement Timeline:

Once we receive the returned product and complete the verification process, your replacement will be processed within 5-7 business days.

Cancellation Policy

Before Shipping:

If you wish to cancel your order before it has been shipped, please contact us immediately at support@rawsomepharm.com with your order details.

We will process your cancellation and initiate a refund within 24-48 business hours.

After Shipping:

If your order has already been shipped, cancellations will not be accepted. However, you may return the product after receiving it, following the return policy guidelines mentioned above.

Refund Policy

Refund Timeline:
  • If a refund is applicable, it will be processed within 5-7 business days after we receive and verify the returned product.
  • For payments made via credit/debit card or net banking, the refund will be credited back to the same account used for the transaction.
  • For COD orders, the refund will be processed through a bank transfer.
Refund for Discount Vouchers and Loyalty Points:
  • Discount vouchers are for one-time use and will be considered used even if you cancel the order.
  • If you used loyalty points for the purchase, they will be credited back to your account in case of a cancellation.

Warehouse/Clearance Sale Items

Products purchased during warehouse or clearance sales are sold at a significant discount and are final sales. These items are not eligible for return, exchange, or refund, as the expiry date is clearly mentioned at the time of purchase.

Disclaimer

The information provided on the RAWSOME PHARM website is for informational purposes only and is not intended as a substitute for advice from your doctor or other healthcare professional.

RAWSOME PHARM's liability is limited to the invoice value of the goods purchased. Any legal disputes will be subject to the jurisdiction of the courts at New Delhi, India.